Smart Home Service Plans That Keep Your Austin Home Running Effortlessly
Proactive monitoring, 24/7 remote support and priority on-site care for your smart home system.
Why Ongoing Smart Home Support Matters
Every connected home depends on software, firmware and internet service that keep changing after installation day. A service plan means someone is quietly watching over all of it, so small hiccups get handled before they turn into a Friday-night movie that won’t start.
- Issues Caught Early: Remote monitoring flags problems while they are still small and easy to fix.
- One Team to Call: No finger-pointing between manufacturers and internet providers. We coordinate it for you.
- Easy for Everyone at Home: Anyone in the household can reach us, no technical vocabulary required.
- Local Rapid Support: We’re based in Austin off North Lamar, so when a visit is needed, we’re close by.
- A Protected Investment: Regular tune-ups keep your system current, secure and reliable for years.
What’s Included in a Simple AV Service Plan
Every plan pairs proactive monitoring and 24/7 remote support with priority on-site service from our Austin team.
- Proactive Monitoring: We watch the health of your network and connected equipment around the clock and step in when something drifts.
- Remote Fixes: Most issues are resolved remotely, without waiting on a truck roll or rearranging your day.
- 24/7 Remote Support: Reach a support specialist by phone, text or email, day or night.
- Priority Scheduling: When a visit is needed, plan members move to the front of the line at a preferred rate.
Remote Monitoring, Explained
What we keep an eye on:
- Internet connection status, plus upload and download speeds over time
- Your network backbone: routers, switches and Wi-Fi access points
- Automation and lighting processors, such as Control4 and Lutron
- Many connected amplifiers, streamers and keypads (varies by manufacturer)
What still needs a call from you:
- Picture or sound quality on a device that otherwise reports as online
- Errors inside streaming apps, like a Netflix message on a working Apple TV
- Equipment that isn’t connected to your network
- And, for now, the dishwasher, the lawn and the dog
Service Plans & Pricing
| Monthly, per home | Pay As You Go $0 no plan | Essential $69 per month | Preferred $149 per month · Recommended | Signature $299 per month |
|---|---|---|---|---|
| Remote support by phone, text and email | $175/hr | Included | Included | Included |
| Proactive 24/7 system monitoring | —Not included | Included | Included | Included |
| Homeowner app to restart devices | —Not included | Included | Included | Included |
| Internet and TV provider coordination | $175/hr | Included | Included | Included |
| On-site response time | As available | 2 business day | Next business day | Same day when possible |
| Firmware updates, tune-up and homeowner refresher | $175/hr | $175/hr | Once a year | Twice a year |
| Included on-site visit (up to 2 hours) | —Not included | Once a year | Once a year | Twice a year |
| Loaner equipment during repairs, when available | —Not included | —Not included | Included | Included |
| Discount on new equipment | —Not included | —Not included | 5% | 10% |
Smart Home Support Across Central Texas
Wherever you call home in the Austin area, every plan includes the same proactive monitoring, remote support and on-site service from our Austin team.
- Austin & Downtown
- West Lake Hills
- Tarrytown
- Barton Creek
- Lakeway & Lake Travis
- Hill Country
Service Plan FAQs Answered by Austin’s Smart Home Team
Plans cover our monitoring, labor and support. Equipment itself is covered by each manufacturer's warranty, and we handle the warranty process for you when something needs replacing.
Monitoring alerts us when your connection drops. If the problem is on the provider's side, plan members get help coordinating with the internet company so you don't have to sit on hold alone.
In many cases, yes. We start with a system assessment to document what's in your home and make sure it's ready for remote monitoring before enrolling it in a plan.
Yes. Plans billed annually save 10% compared with paying month to month.
You can move between plans as your home changes. Let us know and we'll adjust your coverage at the next billing cycle.
Most modern networking equipment, Control4 and Lutron processors, and many connected audio and video components. Coverage varies by manufacturer, and we'll walk through exactly what's visible in your home during setup.
Ready to Keep Your Austin Home Running Effortlessly?
We'll review your current system and recommend the right level of care in a complimentary, no-obligation conversation. Every plan combines 24/7 remote support with on-site service from our Austin team.